SHIPPING & ADDITIONAL FAQS
DO I NEED TO BE A REGISTERED CUSTOMER OR OPEN AN ACCOUNT TO PLACE AN ONLINE ORDER?
No. You can place an order as a Guest, but you will not have access to your order history online or have the ease of saving delivery addresses in your own address book for future convenience.
CAN I CHANGE OR CANCEL AN ORDER?
An order cannot be cancelled once it has been shipped. If you haven’t received a shipping notification yet and/or we still have your order we would be happy to accommodate your request. Please contact us at email@example.com immediately so that we can do our very best to do so.
DO PRICES INCLUDE HAND DELIVERY OR SHIPPING CHARGES?
Prices do not include hand delivery or shipping, but we have several great rate options. Once you are ready to check out, rates will show and you can pick your preferred way of delivery.
I HAVE MULTIPLE PEOPLE I WOULD LIKE TO PURCHASE A GIFT FOR. DO I NEED TO PURCHASE ONE AT A TIME FOR EACH LOCATION THEY ARE BEING SENT TO?
Exciting good news! Our website now has the ability to separate multiple gifts and their delivery locations at check out. Just add as many gifts to your cart as you would like then when checking out you can select the address and fill in your greeting for each gift. If you have a large order and prefer to coordinate this with us directly, please feel free to email us at firstname.lastname@example.org and we would be happy to contact you and take your order personally.
WHAT HAPPENS WHEN I ORDER SHIPPING AND NO ONE IS HOME?
Once you have made an order you will get an email confirmation, then once the package has been picked up for shipment a UPS tracking email notification will be sent to you as well. Should you need to change the delivery location you will be able to update that information with UPS online. If the package has not yet been shipped you can email us at email@example.com in advance so we can update that information. We will authorize UPS to leave the package without signature in the event of no one being home during delivery. If there is no where safe to leave the package UPS will try again the following day.
Please note: Due to the heat sensitivity of each of our products and to ensure the absolute best quality we ask that gifts not be in transit longer than 2 days, especially when traveling to hot destinations during summer months. Additionally, try to be sure your recipient will be in town to receive your gift so that we can make sure they get to enjoy the freshest products possible.
WHAT HAPPENS WITH HAND DELIVERY AND NO ONE IS HOME?
We recommend selecting hand delivery for business or homes with someone there to receive the gift (either the recipient or a doorman). At check out we also recommend entering a phone number or any instructions in the comments section as well. This information will be used and considered before sending.
DO YOU OFFER SAME DAY LOCAL DELIVERY?
Yes, as long as the order is received by 11:00am Eastern. Please note: Hand delivery is offered only select areas of Manhattan and Brooklyn. Should you choose an area that we cannot accommodate hand delivery; someone will contact you upon receiving your order confirmation about best delivery options.
CAN I HAVE MY ORDER RUSHED?
We understand things come up and you want to get a last minute gift out ASAP. With that, we will absolutely do our best to accommodate a rushed order as best we can. An additional fee may be needed, but don’t let that stop you.For local rushed orders, please contact firstname.lastname@example.org and someone will get back to you as soon as possible. Shipped Orders: Expedited shipping options are available at checkout.
CAN I REQUEST A SPECIFIC DELIVERY DATE THAT IS FAR OUT?
Yes. Please note your preferred date in the comments section at check out. For local deliveries, we are happy to deliver on your requested date. For all shipped orders, we do our best to ensure your package arrives as close to your preferred date. Actual dates cannot be guaranteed, as the responsibility falls upon the shipping carrier.
WHAT DAYS OF THE WEEK ARE LOCAL GIFT DELIVERED?
Local deliveries are made Monday-Friday, between the hours of 12:00PM-7:00PM. Delivery times are extended during the holiday season. Saturday and Sunday delivery is available for an additional fee and can be requested in your order at which point someone will contact you to make the proper arrangements.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?
Orders placed within business hours, are usually processed same day and delivered or shipped the following day. Orders placed outside of business hours are processed next day.
HOW DO I CHECK ON THE STATUS OF MY ORDER?
You will get an email notification upon check out and also when orders have been sent via UPS. We will send hand delivery confirmations as well, however you may always email us with a question about an existing order at email@example.com.
WE WOULD LIKE TO CUSTOMIZE OUR GIFT A BIT, IS THAT POSSIBLE?
From small scale personal orders to large volume corporate requests, we would be happy to help make your gifts more special and unique. Whether it’s a business milestone, wedding, baby, bridal shower, or any other meaningful occasion, we will work with you to find great inspiration in enhancing your gift beautifully. Simply email us at firstname.lastname@example.org and someone will contact you to try to accommodate your request as best as possible.
I HAVE A COMPANY AND WE WOULD LIKE TO MAKE A LARGE ORDER. IS THERE ANY SPECIAL PRICING ON THE GIFT OR ON THE DELIVERY?
We would love to take your large order, but please know we are still a small company and have limited quantities of each of our gifts. With that we would be happy to try to do our best! Simply email us at email@example.com and let us know your thoughts. Someone will get back to you as quickly as possible.
ARE YOU ABLE TO SHIP FRESH FLOWERS IN GIFT BOXES?
Unfortunately, fresh flower arrangements are only available for local delivery, however we are not (yet) currently offering this as an additional purchase online. Should this be something you are interested in please email us at firstname.lastname@example.org and we would be happy to contact you and try our best to accommodate your needs.
WHAT IS YOUR RETURN POLICY?
Your happiness is important to us. If your gift arrives damaged or you are not completely satisfied, please notify us at email@example.com within 5 days so that we can do our best to fix the situation immediately.
For any missing items please note our substitution policy: Due to the hand-crafted nature of the items and limited quantities for inclusion in our gift boxes, there maybe the occasional need for product modifications. With that we reserve the right to substitute any product for one of equal or greater value in any of our offerings. However we always promise to do our very best to ensure you item is just as amazing.
We pride ourselves on delivering your gifts in a timely fashion, whether it be local or shipped. Due to the high volume of orders during holiday seasons, limited inventory and to ensure timely delivery, we encourage you to place your orders as early as possible. During the month of December, our order processing times may experience up to a 48hr delay. In addition please consider that shipping carriers may have their own delays. All actual delivery time frames are the responsibility of the shipping carrier.